If an item arrives damaged or is missing from your Beauty Box, please contact our customer support team and we’d be happy to resolve your issue. We would need a photo of the damaged item with your submission to process your request.
Validity of a damaged item will be at the discretion of the support agent.
Any damages to the boxes or the packaging of a product will not qualify for replacement if the content is undamaged.
Due to inventory changes, any issues must be reported within 7 days of receiving your box. Replacement items will be shipped out in the next shipment once confirmed by the support agent. If we do not have the missing item in stock, credit will be applied to your account instead.